Frequently Asked Questions
If you don't see your question below, don't hesitate to contact us.
What does your company mainly sell?
LEVELMAX supplies professional flooring and tiling systems for builders, flooring contractors and installers across Australia. Our range includes self-levelling compounds, MS timber flooring adhesives, primers, tile adhesives and installation accessories.
Are there any other services after purchasing the product?
Yes. LevelMax products are supported with product documentation and technical guidance. Warranty or performance requirements depend on the product, substrate preparation, installation conditions, and correct use. Please refer to the relevant technical data sheet or contact our team for project-specific advice.
Are your floor adhesives and other adhesives safe?
Yes. Our flooring adhesives, primers, tile adhesives, and self-levelling compounds are designed for professional use when installed according to the technical data sheet. Always follow surface preparation guidance and use appropriate PPE during application.
How can I choose the products I need based on my own situation?
The LevelMax team can help you match products to your substrate, floor covering, site conditions, and project schedule. Share your project details with us and we will guide you toward the most suitable system.
What are your shipping policies?
Delivery and collection arrangements are confirmed with your quote. Please share the products, quantities and delivery suburb or postcode so our team can confirm the available options, freight costs and timing. See our Shipping Policy for more information.
Frequently Asked Questions about Products
Find quick answers to common questions about our products, services, policies, and support.
What product systems do you offer?
We offer complete flooring and tiling systems including self-levelling compounds, primers, MS flooring adhesive, tile adhesive, and installation accessories for residential and commercial projects.
Do your products come with technical documentation?
Yes. Key LevelMax products include technical data sheets, safety data sheets, and application guidance so builders and installers can confirm suitability before use.
Can I confirm product suitability before ordering?
Yes. Please contact us with your substrate type, floor covering, site conditions, and project requirements before ordering. We can help check product compatibility and system recommendations.
Do you offer installation support?
We provide technical advice and application guidance for LevelMax systems. For project execution, we can work with builders, flooring contractors, and tilers to support correct product selection and installation planning.
How do I choose the right LevelMax system?
Start with the substrate, required build-up, floor finish, traffic conditions, and installation timeline. If you are unsure, our team can help identify the right primer, adhesive, levelling compound, or tiling system for your project.
Customer Enquiry
How can I contact customer support?
You can reach the LevelMax team by email at hello@levelmax.com.au or by calling +61 1300 601 898. You can also use the contact form on our website for project enquiries.
How can I track my order?
Contact our team for an update on your confirmed order. Where carrier tracking is available, we can provide the relevant tracking details. Delivery or collection arrangements are confirmed directly with you.
Can I modify my order after it has been placed?
If you need to modify your order, please contact us as soon as possible. We'll do our best to accommodate your request before the order is processed.
What payment methods do you accept?
Payment options and instructions are confirmed directly with your quote or invoice. Our website does not accept online purchases.
